1. Introduction

Sanctuary Ltd Care Services ("Sanctuary," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our care services ("Services").

2. Information We Collect

We collect the following types of information:

• - Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.
• - Health Information: Medical history, medications, care needs, and other health-related data necessary to provide Services
• - Payment Information: Billing details, such as credit card or bank account information.
• - Usage Information: Records of Services provided, including dates, times, and caregiver notes.

3. How We Collect Information

We collect information:

• 1. Directly from you or your authorized representative when you enroll in our Services.
• 2. During the provision of Services (e.g., caregiver reports or medical updates).
• 3. Through our website or communications (e.g., contact forms, emails).

4. How We Use Your Information

We use your information to:

• - Provide and personalize our Services.
• - Communicate with you about your care or account.
• - Process payments and manage billing.
• - Comply with legal and regulatory requirements.

5. Fees and Payment

We may share your information with:

• - Healthcare providers or emergency services, as necessary for your care.
• - Third-party service providers (e.g., payment processors) who assist us in delivering Services.
• - Legal authorities, if required by law or to protect the safety of our clients or staff. We do not sell or share your information for marketing purposes without your consent.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access, correct, or request deletion of your personal information.
• Request a copy of the information we hold about you.
• Opt out of certain communications (where applicable). To exercise these rights, contact us at the details below.

8. Retention of Information

We retain your information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Health and billing records may be retained as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The latest version will be posted on our website, and continued use of our Services constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

• - Email: info@sanctuaryltdcare.org
• - Phone: [Insert Phone Number]
• - Address: Burnt Tree, West Midlands, DY4 7UF, United Kingdom

11. Compliance with Laws

This Privacy Policy complies with applicable data protection laws in the jurisdiction in which we operate. For specific rights under laws such as GDPR or HIPAA (if applicable), please contact us for more information.