1. Introduction

Welcome to Sanctuary Ltd Care Services ("Sanctuary," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our care services, including in-home care, assisted living support, and related services (collectively, the "Services"). By engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Eligibility

To use our Services, you must:

• - Be at least 18 years of age or have the consent of a legal guardian.
• - Provide accurate and complete information about yourself or the individual receiving care.
• - Comply with all applicable laws and regulations.

3. Services Provided

Sanctuary Ltd Care Services offers personalised care, including but not limited to:

• 1. Personal care (e.g., assistance with daily living activities).
• 2. Medical support (e.g., medication reminders, coordination with healthcare providers).
• 3. Companionship and emotional support. We reserve the right to modify or discontinue any Services at our discretion, with or without notice.

4. Client Responsibilities

You agree to:

• - Provide accurate medical and personal information to ensure safe and effective care.
• - Notify us promptly of any changes in health conditions or care needs.
• - Treat our staff with respect and provide a safe working environment.
• - Pay all fees as outlined in your service agreement.

5. Fees and Payment

• - Service fees will be outlined in a separate agreement provided before Services begin.
• - Payments are due according to the agreed schedule. Late payments may incur additional fees.
• - We reserve the right to suspend or terminate Services for non-payment.

6. Termination of Services

• - Either party may terminate Services with written notice as specified in the service agreement.
• - We may terminate Services immediately if you violate these Terms or if continued service poses a risk to our staff or others.

7. Limitation of Liability

Sanctuary Ltd Care Services will not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, except as required by law. Our liability is limited to the amount paid for the Services.

8. Confidentiality

We are committed to protecting your privacy. Please refer to our Privacy Policy below for details on how we handle your personal information.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Sanctuary Ltd Care Services operates. Any disputes will be resolved in the courts of that jurisdiction.

10. Changes to Terms

We may update these Terms at any time. The most current version will be posted on our website, and continued use of our Services constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms, contact us at:

• - Email: info@sanctuaryltdcare.org
• - Phone: [Insert Phone Number]
• - Address: Burnt Tree, West Midlands, DY4 7UF, United Kingdom